FAQ

Frequently Asked Questions

Business's control panel
About Malendar.com

Mainly from Advertising on the website itself,

Not at all, based on our Terms and Conditions agreement.

Yes, we are 100% free service, smile

Malendar.com has been created with ease and a friendly interface, but if you do have any questions that are not listed on the Help Center, you can drop questions via Contact us/Get support page.

Front-end Clients ​

You can use your Google account or via filling all the required field on the Registration Page.

You can find past Bookings History by:

1- Login by your account.
2- On the Top-Right, click on your Name.
3- On the left side menu, click on the Bookings History.

If you’ve forgotten your password, you can reset it in these easy steps:

1- On the client login page in Top-right, click on the Sign in to your account.

2- Click on the Forgot your password? link and enter the email address you registered with. 

3- We’ll send you an email with a link to reset your password. 

TIP: If you haven’t received our email, kindly check your spam or junk folder.

You can use your Google account or via filling the filling all the required field on the Registration Page.

Property ​

How to setup and configure my property?

Simple answer, YES as you wish.

no

To create a new property follow these simple steps:

1- Login by your admin account on the admin control panel.
2- On the left side, click on the Properties List.
3- On the Properties List page, click on the Add Property button.
4- Fill in all the required fields.

We made it in extremely easy steps for you smile,
1- Go to the property button and click on the Gallery tab.
2- And Drag & drop the photos or press the Upload button.

The Social media icons you can set that will be displayed on the business details page :

* Facebook 
* Twitter
* Instagram
* Linkedin
* Website URL

You have to activate the online booking option, to do that, follow the steps below:

1- Go to the property details.
2- Click on the Allow online booking button to make it from No to Yes.

SEO stands for Search Engine Optimization, settings For search engines it is important that your property pages have Meta tags. These Meta tags refer to your listing details page. They not only give relevant information to the search engines, but are usually used as snippets when the page appears in a search engine results page (as a result of a conducted search). So, use them to define before searchers that use Google, Yahoo or Bing what is this page for.

You can resize, crop, rotate, watermark, and compress the uploaded images.

Note:
* The default Watermark text is your property name.
* You can change the text and Position.

Services

Yes, you can. You can pick them from the employee field.

If you need to close your business for a short period of time, you can disable online bookings. 

You have to deactivate the online booking option, to do that, follow the steps below:

1- Go to the property details.
2- Click on the Allow online booking button to make it from Yes to No.

“Before” and “After” are added to “Length” and together represent “Total minutes” of the service.

The available slots are calculated based on the “Total minutes” of the service.

“Before” and “After” are added to “Length” and together represent the “Total minutes” of the service.

The available slots are calculated based on the “Total minutes” of the service.

Schedule

Yes, you can. You can pick them from the employee field.

If you need to close your business for a short period of time, you can disable online bookings. 

You have to deactivate the online booking option, to do that, follow the steps below:

1- Go to the property details.
2- Click on the Allow online booking button to make it from Yes to No.

Yes, you can easily do it.

1- On the left side menu, go to the Schedule menu.

2- From the Employee drop-down menu choose the Employee name and,

3- Click on the Print button.

It is easy to do:

1- Click on the Schedule button from the left side menu.
2- On the right side click on the weekly or monthly slide button.

Bookings

Yes, you can.

Yes, you can.

Yes, you can export bookings in different formats. You can either download a file with booking details or use a link for a feed that loads all the bookings.

1- Go to the Bookings on the left side menu.
2- Click on the Exports Bookings button.

 

Yes, you can. From the client tab, you can search for an existing client.

Booking notes usually include information such as the special requirements from clients or from the employee.

To add a note:

1- Go to your Bookings and create a new booking (or select one that’s already has been scheduled)

2- Go to Client Tab.

3- Scroll down to Booking Notes.

4- Click Submit to confirm your booking notes.

Note:

Booking notes can be viewed in the Client’s Messages on their profile and on the invoice.

Invoices​

You can do it in two easy steps:


1- From the left side menu, click on the invoices.
2- On the right side, click on the arrow beside the invoice and click on the “Email invoice”.

You can do it in easy steps,


1- From the left side menu, click on the invoices.
2- On the right side, click on the arrow beside the invoice and click on the “Print invoice“.

Reports

 There are two submenus:

1- Employees report:

     You can generate a report for a specific service and date range. You can also generate the results based on the number of services each employee did or the total amount paid for these services.

2- Services report:

     You can generate a report for a specific employee and date range. You can also generate the results based on the number of services each employee did or the total amount paid for these services.

Employee

As the business owner, you can set their permissions based on what you’d like them to have, We’ve made a high variety of the permissions to gives you more control:

To do that:

1- From the employee menu on the left side, click on the Pen Icon/Employee Photo.

2- From the Permissions tab, you can Enable/Disable what you like.

It’s good to know these statistics, you can view them from:

1- The employee menu on the left side, click on the Pen Icon/Employee Photo.

2- Click on the Rate Statistic tab.

With few steps you can do it:

1- From the employee menu on the left side, click on the Pen Icon/Employee Photo.

2- From the Default Working Time tab, click on the Set Working Times button.

There are too many useful options for “working time”:

  • Different working times can be set for each day of the week.
  • You can also set days off and a lunch break. Under the Edit Employee page, you can set up a custom working time for each of your employees.

In a simple answer:

A. Default Working Time:

It is for daily working hours.

B. Custom Working Time:

You can use it for a specific date, if the employee is on vacation or has a special case, it will take effect on the default working time.

Ratings

To give more credibility to the ratings.

You can contact us directly via “Contact us/Get support” by providing your business Reference ID.

You can find all ratings.
You can filter the ratings by their status or search for ratings.

Options and configurations

There are most important Employee notifications that can help them up to date with alerts whenever:

  • Booking confirmation

You can add the Taxes/VAT amounts to be collected for each appointment via:

  1. Go to Options.
  2. Click on the Bookings.
  3. Go to the last page to Add/Change the Taxes/VAT amount, and click Save

You can Enable/Disable the reminder options via the Reminder submenu under the Options main menu.

Before 2 hours the email and SMS reminders will be sent to the clients.

1- Go to the Options menu and then,
2- Click on the Terms submenu.

With easy steps you can do it:
1- Go to the Options menu and then,
2- Click on the Booking submenu.
3- Go to the “Check if you want to disable payments and only collect reservation details” Button to make it from No to Yes.

There are most important client notifications can help you and your employee members up to date with alerts whenever: 

  • Booking received with no confirmation

  • Booking confirmed

  • Send cancellation email

  • Send activate account email

  • Send forgot password email

  • Send register email

There are most important Employee notifications can help them up to date with alerts whenever:

  • New Booking confirmed
  • Send cancellation email
  • Send forgot password email

To create a new property follow these simple steps:

1- Login by your admin account on the admin control panel.
2- On the left side, click on the Properties List.
3- On the Properties List page, click on the Add Property button.
4- Fill in all the required fields.

You can customize as many different payment types as you like.

1- Go to the Options menu, click on the Payments

2- Select New Payment Type and fill required fields.

3- Save changes.

Yes, you can easily control the Email and SMS notifications for your clients, employees, and business owner.

To do that, follow these steps:

  1. Go to the Options, in the main menu.
  2. Click on the SMS Notifications or Email Notifications.
  3. Click on the messages you want to control.
  4. Change the status from Yes to No

Go to the Messages sent tab under the System options menu. To view the messages that have been sent by the system.

You can get the SMS API gateway from any telecommunications services company in your country.

From the Top-Right side, click on the Profile menu and then from the drop-down menu choose the Default language.

There is a variety of Payment Gateways. You can choose what you need from them.

With easy steps you can do it:
1- Go to the Options menu and then,
2- Click on the Payments submenu.
3- Click on the Payment Gateways name to configure.

An SMS API is a well-defined software interface that enables code to send short messages via SMS Gateway. and to allow web applications to easily send text messages.

Different working times can be set for each day of the week.

You can also set days off and a lunch break. Under the Edit Employee page, you can set up a custom working time for each of your employees.

To allow you to control the Email and SMS Notifications that you would like to send to your clients and employees.

There are two types of notifications. Either via email or SMS.

Make sure that you have a valid API Key. In the SMS settings, under the main menu system options, add a valid API Key, and click on the verify the API Key button, You should get a message “Key is correct“.

There are most important client notifications can help them up to date with alerts whenever:

  •  Send confirmation
  • Send payment
  • Send cancellation

There are most important Business Owner notifications whenever: 

  • Send new rating email
  • Send activate account email
  • Send email after activation business
  • Send forgot password email
  • Send accepted the business email
  • Send rejected the business email

To allow you to send SMS messages to your clients or employees.

There are most important Business Owner notifications whenever: 

  • Send new rating email
  • Send activate account email
  • Send email after activation business
  • Send forgot password email
  • Send accepted the business email
  • Send rejected the business email

That’s because there is a client you added by yourself (which you can edit) and another by himself (which you can’t edit).

To export your client’s list, follow the steps below:

1- Click on the Clients menu.

2- On the right side click on the “Export Clients” Button.